Support
What can we help you with?
General question
Launch issues
Locked account
Account issues
Payment issues
Refund request
In-game issues
Which versions are supported?
What are good settings to use?
Can I use Vape on more than one computer?
Can I share my account with a friend?
Can I sell my account?
Can I use Vape on Mac or Linux?
When will the next sale be?
Do I have to pay for updates?
Other
I can't login to my account
I'm unable to validate with 2FA
I wanted to change my account e-mail or username
I paid for Vape but no longer have it on my account
I want to delete my account
Yes
No
No
Yes
No
Yes
No
Yes
I was told to contact after X days due to a temp ban
I was told to close a dispute
I'm being ignored
I gave incorrect information previously
My payment is being declined, or similar
Alternative payments
Steam gift cards
Amazon gift cards
Crypto
I was automatically charged and forgot to previously cancel renewals
I'm unable to launch without issues
I'm not satisfied with the product
I wanted to exchange to a different Vape version
I need the money back
Other
No
Yes
The official Minecraft launcher
A 3rd party launcher
I can't login
My Minecraft crashes at a stage of loading
It says I'm unable to connect to the server
The vape launcher opens for a second but instantly closes
The file gets removed from my computer
I can't open my GUI
Invalid username or password
Something else
Yes
No
I'm crashing
A feature isn't working properly
Other