Launch issue - connection
Main Page Launch issue - connection

Connection issue


If you're unable to connect to our servers, it is typically for one of the following reasons:

  • An anti virus is blocking the connection
  • A router configuration is blocking the connection
  • A firewall setting on your PC is not allowing the connection
  • Your internet provider/country is blocking the connection. This is very common for Chinese users, but not anywhere else
  • Our servers are temporarily down

If you're having any of these issues we suggest that you try any or all of the following issues before contacting us.

  • Either whitelist the Vape exe in your anti virus panel, or simply disable your anti virus
  • Restart your PC once, and if possible also your router/modem
  • Check your router configuration for anything that might be blocking connections
  • If all else fails, if possible try launching while on a VPN or mobile hotspot. This will typically bypass any network restrictions.

If you can not resolve this issue on your own please contact us in the form below. 

Enter the email where the answer to this request will be sent
What anti virus do you have? (If any)
Does this issue still occur if you disable your anti virus?
Are you able to load without issues while on a VPN?
Is there anything else you can tell us about your issue?